Orders, shipping and refunds
Effective November 2, 2026. This corporate site accepts inquiries, not online checkout payments. Before an order is accepted, the applicable written offer must identify the seller, payee, product or service and transaction terms. This page does not replace a specific accepted order or mandatory consumer rights.
Before you pay
- Confirm product specifications, quantity, country of origin where applicable, currency and total price.
- Identify service fees, samples, freight, insurance if included, duties, taxes and any other mandatory charges; clarify who pays amounts not included.
- Confirm availability, the expected shipment time and delivery estimate, destination, importer of record and any carrier or import restrictions.
- Review payment milestones, cancellation conditions, any custom-order restrictions, return eligibility, return shipping costs, refund method and any applicable warranty.
A general website estimate is not a guaranteed shipment date. An accepted order must have a supported shipment commitment. Changes to an accepted scope, price or timing require the agreement or notice required by the order and applicable law; our “subject to actual calculation” language does not permit us to disregard accepted terms or mandatory rights.
Delayed or unavailable merchandise
For merchandise orders covered by the FTC Mail, Internet, or Telephone Order Merchandise Rule, we must have a reasonable basis for the stated shipment time. If no shipment time is stated, the Rule generally requires shipment within 30 days after a properly completed order, subject to its applicable exceptions. This is a shipment standard, not a promise of worldwide delivery within 30 days.
If we cannot ship within the applicable time, we will provide the required delay notice and an option to consent to a delay or cancel and receive a prompt refund for unshipped merchandise. Where consent is required and is not obtained, or the Rule otherwise requires cancellation, we will cancel and refund as required. Order terms do not waive these protections. See the FTC merchandise-order guidance.
Cancellations, returns and refunds
Email service@buytcn.com with your order reference and request. We will identify the seller, order status and applicable process. Return eligibility, any disclosed custom-order restrictions and return costs must be explained in the applicable offer before purchase, subject to law. This page does not impose a blanket “no refunds” policy or create a universal change-of-mind return period.
For damaged, incorrect, defective, unsafe or missing goods, report the issue and retain relevant packaging and records where safe. Do not send full card details. We will review the available remedy under the transaction and applicable law. Refunds due will be processed using the method and timing required by applicable law; no website disclaimer removes non-waivable rights.
Do not send goods to the Montana correspondence address without written return instructions. Contact us for the correct return destination and any required handling instructions. If you bought through a marketplace, also use its order-support tools and observe its applicable claim deadlines.
Services and sourcing work
Research, sample coordination, inspections and other services require their own agreed scope, fees, milestones, cancellation and refund conditions before paid work begins. The merchandise shipment rule does not establish a universal refund policy for every service. Any mandatory rights still apply.
Safety concerns and payment verification
Stop using a product if you reasonably suspect it is unsafe. Contact us with the order reference and product details; for an emergency contact the appropriate emergency service. Recall information is available from the U.S. Consumer Product Safety Commission. Do not return dangerous goods without appropriate instructions.
Before transferring money, verify the legal payee and payment instructions through the known service email or an established contact. Confirm any unexpected change independently. This inquiry form never asks for a card number or authorizes a charge.
Customer-service contact
BSHINE LLC — service@buytcn.com. Company correspondence: 1001 S. Main St. Ste 600, Kalispell, MT 59901, United States. This is not an automatic return address.